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Sense Watch Won't Sync

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‎06-21-2021 01:50 - last edited on ‎06-25-2021 15:46 by Fitbit Moderator

‎06-21-2021 01:50 - last edited on ‎06-25-2021 15:46 by Fitbit Moderator

Your help please. I have tried to sync my Sense to my HP laptop. Downloaded the app, synced the Sense etc. All goes well except at the end the Sense continues to say 'Download the App'. I have turned Bluetooth on/off, deleted and started over again already but the same problem persists. Any ideas? Many

thanks

 

 

 

Moderator edit: subject for clarity

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‎06-21-2021 08:57

‎06-21-2021 08:57

You need a smartphone, either iPhone of Android.  

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‎06-25-2021 15:50

In response to SunsetRunner

‎06-25-2021 15:50

Hello @doylga. Welcome to the community forums! @SunsetRunner It's nice to see you around and thanks for your input! 

 

@doylga Thank you very much for the detailed information and I appreciate your help in following some troubleshooting steps. Adding to the post above, newer devices like the  Ace 3, Ace 2, Charge 3, Charge 4, Inspire 2, Sense, Versa 2, and Versa 3 aren't supported on Windows and require a compatible Android phone, iPhone, or iPad.  

For more information about compatible mobile devices, please check: https://www.fitbit.com/global/us/technology/compatible-devices.

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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