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Sense battery died

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‎02-21-2023 00:46 - last edited on ‎02-22-2023 04:10 by Fitbit Moderator

‎02-21-2023 00:46 - last edited on ‎02-22-2023 04:10 by Fitbit Moderator

My Fitbit sense is 14 months old and battery is dead, i purchased a new charging cord and it still shows 0% with a battery symbol on watch face, what hurts is, in AUSTRALIA that watch cost $450 and all i got was 14 months so do i just throw it away and buy apple instead 

 

 

Moderator Edit: Clarified subject

 
 
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2 REPLIES 2

‎02-21-2023 01:33

‎02-21-2023 01:33

Hi @91fitlazy If you bought the watch in Australia, then you should get the Australian Warranty,  which is 2 years. Contact Fitbit Support  

Community Council Member

Helen | Western Australia

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‎02-21-2023 04:49 - last edited on ‎07-03-2024 10:17 by Fitbit Moderator

‎02-21-2023 04:49 - last edited on ‎07-03-2024 10:17 by Fitbit Moderator

Hi @91fitlazy -  as @NellyG  says, it should be covered by warranty, in the shop where you bought it [you may get an over the counter exchange] or Fitbit direct for a refurbished one.

However it is not necessarily a battery issue, as other things can produce the 0%, such as a failed factory reset, water ingression or other charging issues, like the watch contacts are too dirty, which can lead to a faulty charge cable Check carefully the 4 pins all have the same height to make sure, and try another power source such as a PC before going for a warranty claim.

Author | ch, passion for improvement.

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