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Sense battery draining while shut down

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‎12-26-2020 10:54

‎12-26-2020 10:54

Hi,

My fitbit sense battery is draining while it is shutdown. It has happened twice. First time I shut it down in the night 1 AM with 90% battery next day morning 11 AM when I switch it on it was 18%. Second time I charged it and shut down at 11 PM night at 89% and switched it on at next day evening 7 PM the battery was 18%. It has just been 24 days of purchase. Why is it happening and what can be done?

Thanks
Harsh

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‎01-07-2021 16:08 - last edited on ‎06-06-2024 10:56 by Fitbit Moderator

‎01-07-2021 16:08 - last edited on ‎06-06-2024 10:56 by Fitbit Moderator

Hi @Harshv2593. Welcome to the Community Forums.

Thanks for sharing detailed information of your Sense. Because this is an odd behavior, may I know if you recall the dates when this happened? Also, if you've not done so let me recommend to restart your watch to refresh its performance.

I look forward to your response.

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