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Sense battery is draining and Screen Wake not working

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‎08-21-2022 19:32 - last edited on ‎08-22-2022 17:15 by Fitbit Moderator

‎08-21-2022 19:32 - last edited on ‎08-22-2022 17:15 by Fitbit Moderator

My sense has not been operating well, battery last at most 24 hours; it does not recognize motion to let me read the time; charger is not always recognized, etc.  how can this be fixed?

 

Moderator Edit: Clarified subject

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‎08-22-2022 17:32 - last edited on ‎09-19-2024 04:53 by Fitbit Moderator

‎08-22-2022 17:32 - last edited on ‎09-19-2024 04:53 by Fitbit Moderator

Welcome to the Community, @Ckb7.

Thanks for letting me know about your Sense, I'm sorry for the issues that you're experiencing. Before anything else, let me explain that as with any other electronic device, there are certain features that impact the battery life when used often. Take in mind that you may have to charge your watch more often when tracking GPS, SpO2 or Snore Data. If you haven't done so, please follow these tips to maximize the battery life of your watch.

About the screen not turning on when moving your arm, could you check if the Screen Wake setting is turned on? To do this, swipe right from the clock face on your watch to access the quick settings and tap on the Screen Wake icon to set it to Automatic. Additionally, make sure the Sleep Mode is turned off, as this setting prevents the screen from turning on when receiving notifications or moving your arm.

In regards to the charging cable, let me recommend the troubleshooting steps described in this help article. If by any chance the issue persists, you can get in touch with our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

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