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Sense battery is draining extremely rapidly

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‎11-21-2021 00:38 - last edited on ‎11-22-2021 19:08 by Fitbit Moderator

‎11-21-2021 00:38 - last edited on ‎11-22-2021 19:08 by Fitbit Moderator

What is going on with my sense? I used to pop it on charge whilst having a shower and it’d be 100%.  Now I need to leave it on charge several hours to get to 100% and it’s drained by end of day??? I am a very active person, but it has always kept up with me until recently!   Not sure if it coincides with the update as can’t pinpoint when it started!   I’m at a loss - please offer some assistance/advice how to rectify this issue. 

 

Moderator Edit: Clarified subject

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‎11-21-2021 02:44 - last edited on ‎08-16-2024 13:00 by Fitbit Moderator

‎11-21-2021 02:44 - last edited on ‎08-16-2024 13:00 by Fitbit Moderator

Hi, @SunsetRunner -  indeed it is strange you have to leave a Sense hours to charge. Unless the battery is completely flat it should charge to 100% in about an hour maximum.

First step to try would be Shutdown from the Settings menu on the watch, wait 10 seconds and place it in the charger to restart it and fully charge it.

Also try turning off the phone's Bluetooth temporarily to see if that reduces the battery drain. It could be a result of a Fitbit App update or for an iOS phone, a phone update.

Author | ch, passion for improvement.

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