11-04-2023
07:40
- last edited on
11-04-2023
07:43
by
MarreFitbit
11-04-2023
07:40
- last edited on
11-04-2023
07:43
by
MarreFitbit
Watch was working just fine one day, typical charge would last 4 to 5 days. Then all the sudden the battery would die in about a hour after a full charge, whether I was wearing it or not. Tried resetting my sense by holding down the side button on my watch until it reset. Turned off most apps; app, asstant, calls, etc. Even unpaired and then pairing again to my phone. Operating on iOS 15. Nothing has worked so far. Super frustrating.
Moderator Edit: Clarified subject
11-04-2023 07:55
11-04-2023 07:55
Hi there, @Amh1244. Welcome to the Fitbit Community Forums. I'm sorry to hear about the battery issue with your Sense. I understand how frustrating this can be. I appreciate you've taken the time to troubleshoot the issue before posting here, I'll be glad to continue assisting you.
Besides the features you've mentioned you turned off, was the always-on display one turned off too? Note this feature will impact your Sense's battery life. If you're not sure whether this feature is on, please see these two help articles for more help How do I see the time on my Fitbit device? and Why isn't my Fitbit device's battery charging?
Hope this helps.
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11-06-2023 07:36
11-06-2023 07:36
Hi Marrefitbit, yes I turned the always on display off. Before reset and after. Unfortunately this did not help any with the battery drain.
11-08-2023 01:33
11-08-2023 01:33
@Amh1244 Thank you so much for taking the time to follow the suggestions I've provided above. I understand where your concern is coming from.
To review whether your Sense is defective, I've created a case to get you in contact with our Support Team about this issue. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you shortly!
We hope to get you back on track soon!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
11-08-2023 22:09
11-08-2023 22:09
Same. Went from 6 days of battery life for 2 years to 2 days a couple months ago, back to six days after deleting a couple of unused apps. Then two weeks ago, battery life mysteriously dropped to one hour. Fitbits response...buy a new one for 35% off. Nope. My premium subscription will cancel on the 22nd and I will be done...especially after seeing so many posts with so many people having the exact same issue and fitbit lame trouble shooting advice (turn it on and off...yup that's it) and offering a lame 35% off. I mean seriously. I've paid what $300 MOL in premium fees over the last several years and would have kept on doing it happy as a clam with a working device. I have read that Google is phasing out the Sense and another similar model (that had bricking issues with the last software ipdate too). and why would I go spend money on a new device when ive read newer devices are having the same issue. Add the crappy app update to the mix on top of the software issues and why would I go spend money on a new device only to worry it will brick too? (On top of having ro replace all my additional bands and protective face covers that are now wasted.) I guess you could say as a customer, I've tasted a lemon and the experience has soured me. Do better Fitbit. Do better Google.