Sense battery is not lasting

[Ktalex7587]

My watch was just charged last night and it’s dead 24hrs later. What is going on? 

Moderator edit: subject for clarity

[Guy_]

Hi, There's a known issue with the app which has been known to cause high battery drain.

To confirm this, sync your watch with the phone then turn off the phone's Bluetooth, shutdown the watch and place it on the charger after 10 seconds to restart it and wait till it's fully charged and then see how it performs.

You can turn on the Bluetooth to sync but that might start the high drain again.

If this doesn't resolve the high drain issue, it might be a different problem and probably best to contact Fitbit Support directly. They may be able to help you.

[WilsonFitbit]

Hello @Ktalex7587. Welcome to the community forums! @Guy_ Nice to see you around and thanks for your great input!

@Ktalex7587 I was able to see that some information to answer your question was provided above. At this time, I'd like to let you know that there are additional factors that may impact the battery life of your Fitbit device and I'd recommend visiting this help article for some tips and suggestions on how to extend it: Can I extend my Fitbit device's battery life?

Hope this helps. 

[ssalomone]

I was having the same issue, and someone suggested a factory reset.

The Fitbit support team told me I was going to have to send it back and just wait to get it while they repaired. That wasn't going to work for me.

Thankfully, the factory reset seemed to work. I haven't had to charge my watch for a few days after having to charge it every 24 hours after the last system update.

[WilsonFitbit]

@ssalomone Thank you very much for your reply and support. 

I appreciate the detailed information and thanks for letting me know that the factory reset seemed to work. In case you need further assistance or if you have any additional questions, please note that you can reply back to your case and our Support Team will be glad to continue assisting you. 

See you around. 

[HeyJude304]

My Sense did the thing after 3 days of getting. Mine needed cleaned, on the back where the charging posts are dead skin flakes off and gets inside the pins. I was surprised at the amount of dirt i cleaned from my watch. I took a sharp sewing needle and carefully cleaned around each pin. From mow on everytime i charge I clean the pins.

[WilsonFitbit]

Hello @HeyJude304. Welcome to the community forums. 

Thank you very much for your great input. Here's a link to properly clean Fitbit devices: How do I clean my Fitbit device? In addition, if you experience any inconvenience with the charging cable, I'd recommend reaching out to our Support Team for further assistance. You can click here to get connected. 

[HeyJude304]

according to manual us gentle soap n wipe off but dont drown it. i took a
sewing needle n cleaned around the pins where the charger goes.

[CA1420]

Mine will not stay charged more than a couple hours and I've spoken to support about it twice and haven't received the email on shipping it back for a new one. Twice ive been told it would be sent. Smh . So frustrating

[CA1420]

Hi! How do you factory reset? Thanks

[Guy_]

@CA1420- As the battery not lasting is most likely not a watch fault but a Fitbit App fault, check that first.

To confirm, do a sync, turn off the phone's Bluetooth, Shutdown the watch at the bottom of Settings.

Wait 10 seconds and then place on the charger to restart it and fully charge it.

If the battery lasts normally you will avoid the factory reset and complete re-installation for nothing.