Sense battery life is draining quickly

[heleneire]

The last few days my sense battery is not even lasting a full day.. it used to last 2-3 days.. I did not change anything .. why is this happening.. it’s no good to

me like this.. only 5 months old 

Moderator edit: subject for clarity

[SharonBPM]

The same happened to me, mine’s less than 3 month’s old. Contacted Fitbit support, they’re sending me a replacement.

[WilsonFitbit]

Hello @heleneire, @SharonBPM. Welcome to the community forums. @SharonBPM Thanks for your great input and I'm happy to hear that a replacement is being sent to you. 

@heleneire I'm sorry for the experience and thanks for taking the time to report this matter. I was able to see that you were able to reach out to our Support Team and they have provided information and assistance. Since you have received assistance from them, I recommend updating your case if you still have additional questions or inquiries, this way they can continue assisting you and working on your case. 

@SharonBPM I hope to have you back on track soon. 

See you around. 

[goodtwin61]

Mine is now lasting only 12-14 hours

[Realgreenboard]

Mine is the same - less than 5 months old and since I’ve updated it this week, it now drains to 0% within 24 days. I’ll contact customer support too 😞

[MinaLiyu]

I had the same problems, battery drain, not syncing and unable to connect to wifi. I then installed the latest ios update (14.5.1)  and the firmware of the watch (128.4.17) via bluetooth. That solved the problem for me. Hope this is of any help for you.

[DrSammisra]

I am having the same issue. Battery drains in less then 24hrs. 

Could someone help me with this?

Looks like a lot of folks are having the same issue.

SM

[Realgreenboard]

It’s since I updated the app on my iPhone a few days ago. Today it drained down to 0% by 7pm. This is really frustrating 😞

[goodtwin61]

• Charged my dead sense this morning to 100% it is draining approx 10% every hour.   Certainly can’t depend on this to get me up for work.   Customer service has agreed to send me a new one  but I really feel the company needs to figure out why this is happening to a three month old item

[JCBish]

Same happened to me. I did a factory reset, and as of now (a few days now, almost a week), it seems to have fixed the issue. I held off on doing the factory reset, thinking it would be a huge headache, but it was actually quick and easy. Even my non-Fitbit watch face was easy to reinstall. It's worth a try at least. 

[chling23]

Hi JCBish, it takes how many hours for you to full charge the watch and last how many days after the factory reset?
The past 2 days, my one month old Fitbit Sense takes less than 30 mins for full charge, and drain off after couple of hours. It was working fine previously, which was lasting 4-5 days. I just did the factory reset, hope the issue could be solved 😥

[chling23]

The factory reset seems really resolved the battery issue for me. I've reset and full charged it this morning, and after wearing for 9 hours, the battery level is 96% now. I will monitor for couple of days to make sure the issue has really get resolved. Thanks JCBish.

[heleneire]

I did the factory reset too and it seemed fine but after 24 hours it started draining 10% per hour again and I have now sent it back to Fitbit 

Sent from Yahoo Mail for iPhone

[heleneire]

I did the factory reset too and it seemed fine but after 24 hours it started draining 10% per hour and I have now sent it back to Fitbit 

[heleneire]

I did the factory reset too and it seemed fine but after 24 hours it started draining 10% per hour again and I have now sent my Sense back to Fitbit 

[Lilred119]

Mine is less then a month old and doing the same thing!!

[goodtwin61]

Try the hard reset. It’s a pain but mine is now working fine

Sent from my iPhone