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Sense screen cracked

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‎05-11-2021 07:20 - last edited on ‎05-11-2021 13:57 by Moderator Alum

‎05-11-2021 07:20 - last edited on ‎05-11-2021 13:57 by Moderator Alum

I purchased the FitBit Sense less than 2 weeks ago and the screen cracked by a simple touch on the wall. I called the customer support and had a live chat with a customer rep and they are unable to replace the product. This product is meant to be used for sports and recreation, but it cannot handle the everyday wear. On top of that, I am throughly disappointed with the poor customer service I received for a product that isn't even 14 days old. Very disappointed with this especially since I come from a FitBit wearing family (we have 10+ people wearing their products in my immediate family circle). 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-11-2021 07:49

‎05-11-2021 07:49

Hi @SunsetRunner  if you purchased using a credit card or Paypal, check to see if either of them cover your purchases with a warranty. It's worked for a few people.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-12-2021 08:51

‎05-12-2021 08:51

All solved! Thank you for the credit card warranty recommendation 

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