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Sense blank screen and won't charge

‎06-25-2025 05:22 - last edited on ‎06-25-2025 06:32 by Fitbit Moderator

‎06-25-2025 05:22 - last edited on ‎06-25-2025 06:32 by Fitbit Moderator

I’ve done all the trouble shooting techniques and occasionally the Fitbit logo will come up but then it goes back dark. Left it off the charger to let it drain then recharge, cleaned the pins, the on button doesn’t work. I disconnected it from the WiFi, reinstalled the app… nothing 

Moderator Edit: Clarified subject

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‎06-25-2025 06:36

‎06-25-2025 06:36

Hi there, @MsTina. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Sense before posting here. I understand where your concern is coming from as your Sense is still unresponsive despite the steps you tried. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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