Sense blank screen

[AshokS]

The sense started.malfunctioning after 6 months. Received  replace ment. 11 moths after receiving the display has gone.Although in the app can see all data.

Tried all. No help from fitbit.

Any help/ suggestion?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AshokS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still not turning on. I understand where your concern is coming from, I will do my best to help you with this. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Dd64]

Same problem here. Nothing they say to try works. Fitbit offered me 30% off another device so I have to pay another $160 so my screen may or may not work?  There must be better customer service then this.  Seems to be a recurring problem.  Extremely frustrating and very disappointing. 

[MarreFitbit]

Hi there, @Dd64. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Sense and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty