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Sense blank screen

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Suddenly this morning my Sense which I’ve had for 4 months, has a black screen and no response. Not syncing either. It worked when I first woke up. I can swipe left and right and see icons and notifications when I swipe down. None of the apps are responsive when touched. Cannot go into settings on watch - none of it is working. I figured, maybe a reboot.... but that won’t even work.

Battery on phone (cause I can’t see that on watch either) says it’s at 70%.
I have tried everything. Now what? This watch is driving me insane. I never had a single issue for 6 years with my Apple and this has been nothing but a disappointment.

Not worth the money. I’m beyond frustrated while reading through the forum at all the similar issues I’ve encountered. 

Moderator Edit: Clarified subject

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2 REPLIES 2

Put it on charge in case its flat, after a while

 

Start the watch

[Hold button till it vibrates

or logo appears < 10 seconds]

Wait for the clock to reappear.

Author | ch, passion for improvement.

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Hi there @Carr2020, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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