Tips to get the Sense connected to WiFi

[Spock73]

Guys, ladies:

I came across a problem with my new Sense not connecting to my WiFi and figured out the problem and solution and wanted to share my findings, as many of you will probably have the same issues if you have the latest WiFi technology.

Bottom line, I am using Gigabit from Xfinity (1,000 Mpbs) with their latest router and the router has both 2.4G and 5G (802.11 n,ac).

The problem is that FitBit, being behind the latest technology trends as a company, cannot handle modern WiFi networks, including 802.11ac

Xfinity is automatically identifying what it feels is the best network and automatically assigns 5G 802.11ac to the Sense and the Sense throws up.

So, I had to manually adjust the 2.4G network to

 Channel select "1" (instead of auto) and I was all set.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Spock73. Welcome to the Community Forums.

I've moved your post to the Sense board so we can keep our forums organized. As you noticed, there are some requirements that your network needs to meet in order for your Sense to connect correctly. I'm sorry if this caused you an inconvenience and appreciate you for sharing these suggestions to the Community. I'm sure your post will help many members experiencing similar issues.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

See you around.

[Rich_Laue]

Most Internet enabled devices, from scales, smart lights and switches, coffee pots, refrigerators, dishwashers, washers and dryers, Arduinos and Raspberry Pies, most medical equipment, even the Smart Pot, will only connect to 2.5 ghz. There must be some reason, outside of control for these manufactures.