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Sense blank screen

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‎09-15-2021 03:40 - last edited on ‎09-15-2021 03:56 by Fitbit Moderator

‎09-15-2021 03:40 - last edited on ‎09-15-2021 03:56 by Fitbit Moderator

my sense of a few weeks old has stopped working during the night. Screen blank . 

 

Moderator Edit: Clarified subject

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‎09-15-2021 03:57 - edited ‎06-08-2024 11:30

‎09-15-2021 03:57 - edited ‎06-08-2024 11:30

Hi there, @Activate. Welcome to the Community Forums. 

Please restart your Sense as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-15-2021 03:57 - edited ‎06-08-2024 11:30

‎09-15-2021 03:57 - edited ‎06-08-2024 11:30

Hi there, @Activate. Welcome to the Community Forums. 

Please restart your Sense as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-15-2021 05:52 - last edited on ‎09-15-2021 05:57 by Fitbit Moderator

In response to MarreFitbit

‎09-15-2021 05:52 - last edited on ‎09-15-2021 05:57 by Fitbit Moderator

Fitbit have agreed to replace under warranty 

 

Moderator Edit: Clarified subject

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‎09-15-2021 05:57 - edited ‎08-28-2023 08:59

In response to Activate

‎09-15-2021 05:57 - edited ‎08-28-2023 08:59

@Activate Awesome! I'm very glad to hear that our Support Team helped you with this matter. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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