help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense freezing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2021 00:01

‎09-15-2021 00:01

My new sense is getting stuck in the stress and heart end screens. Usually the stress one though. It will start the 2 min count down but I can’t stop it or exit the screen. I tried pushing and holding the button. Tapping the screen. It’s stuck until it feels like unfreezing. Idk how to fix it

Best Answer
Labels:
1 REPLY 1

‎09-15-2021 04:26

‎09-15-2021 04:26

@Sosinski Welcome to the Fitbit Community!

 

This is not expected from your device so I suggest you restart it by following the instructions in this help article.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes