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Sense blank screen

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My sense watch only gives me blank screen with no code to add to my Fitbit app.  Please assist and thank you 

 

Screen has dashes no code 

 

Moderator Edit: Clarified subject

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Hi there, @Maheensaleh. Welcome to the Community Forums. Thanks for the details provided in your post. 

 

I've seen you contacted our Support Team and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

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