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Sense blank screen

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Charged my Fitbit Sence only to find stopped working, blank screen where the clock should be and any other screen nothing works.

Any resolutions to this or do I scrap it as a waste of money

Moderator Edit: Clarified subject

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Hi there, @Petero1. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your Sense is still unresponsive. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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Hello MarreFitbit.

Didnt wear my Fitbit Sence yesterday left it on my desk checked this morning and it appears to be back to normal 

but will know better as the day progresses.

Thank you for the information always good to know alternative ways to resolve issues.

Regards

Peter

 

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@Petero1 You're very welcome! I'm glad to hear that your Sense is back to normal. 

I will be around if you need further assistance. Have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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