Sense boot loop

[Mrsreddawn73]

My sense is in a boot loop and has been for about 4 days. I got it in April 2021 and never had any issues until about 4 days ago. It's out of the 1 yr warranty and I am so bummed it's doing this. All of the troubleshooting I've tried has not worked . Just stays on the logo screen 

[SunsetRunner]

Hello @Mrsreddawn73 

You didn’t mention all the troubleshooting tips you tried so I apologize if I repeat something you already tried. Have you tried restarting your Fitbit Sense? It’s a good idea to try it more then once. The rule of thumb so to say is to try it about 3 times. Fitbit Sense restart instructions: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. If that doesn’t work try keeping on the charger overnight left alone then try the restart again in the morning if the Fitbit Sense didn’t correct itself staying on the charger. Try changing the clock face through the Fitbit App. It’s worth a shot. Pick a watch face made by Fitbit or even to your original watch face you got when you first got your Sense. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm.
Look to see if your Fitbit Sense is connected to your Androids Bluetooth. Maybe your Sense is unable to communicate with the Fitbit app. Try logging out of the Fitbit App the go to the settings of your Android phone and go to Apps. Scroll down and find Fitbit App and tap it. Tap force shut. Now restart your Android phone then logging back into the Fitbit App and try to manually sync your Sense by swiping the page downward. If these troubleshooting tips don’t work you can try and set it up as a new device. https://help.fitbit.com/articles/en_US/Help_article/1873.htm
I’d try the troubleshooting tips I described first

😉Hopefully something here might work. Please let me know 

[Mrsreddawn73]

Hello ,
Yes I've tried all of those tips. I've let it die, then charged overnight,
rebooted it several times and it still is just stuck on the logo.ive Google
alot of different troubleshooting. Tried changing clock face then my app
froze because it wouldn't load to the watch. Then someone suggested
unsyncing it and trying to resync so it's as if it was brand new. Tried
that and it won't connect due to it being stuck on logo screen. I even
force stopped the fitbit app and deleted and re-download the app. Also let
the watch due again, cleaned it really well ( I cleaned it regularly so it
wasn't dirty) cleaned the pins on the charger, used a different outlet,
still nothing. It's not been able to let die where the screen says 0% in
red and recharged several times and still nothing. I've tried rebooting it
while on change as well. I get the vibration and the logo as if the restart
works but then it just stays on the logo screen.

[SunsetRunner]

🥺 Gosh @Mrsreddawn73 you’ve done everything humanly possible to breathe life into your Fitbit Sense. I’m afraid I have no other possibilities to to offer as a suggestion. Hopefully someone here will see your post and offer something that might work. I can’t imagine what that would be honestly. You can try contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I’m so sorry I was unable to help. 

[Mrsreddawn73]

That's ok , thank you for your help and time.

[Xesfotola]

I feel for you the exact thing happened to me. I called support I am just out of warranty and they offered me a discount on a new watch. Which sucks because it did this trying to do an update they put in place. I do not feel I should have to buy a new watch because an update they put out crashed my watch. Oh well Apple here I come just waiting on black friday:).