Sense broken as strap fails!!!!

[Nelmes12345]

Has anyone else experienced this?  The strap came apart from the watch, hit the ground and smashed the face!!!

I'm very annoyed, I've only had it a month or so.

Do fitbit give replacements?  This was a fault with the product.

[Nelmes12345]

Update:

Customer services are sending a replacement, feels like excellent service to me!

[Clove6060]

I’m sorry to say that a broken face is not under warranty, regardless of being due to strap failure or not.

Do a search and you will see others who have a broken their face and what the outcome was.

[JuanFitbit]

@Clove6060 , Nice to see you back . Thank you for your feedback. 

@Nelmes12345 , A warm welcome to the Community! Thank you for taking the time to contact Support and for sharing your experience as well as for your nice words. 

You should have received a confirmation email where you get listed what is included on the replacement order that Support made for you. 

If you have any question or difficulties with the order, just contact our team again, they'll be more than glad to clarify any doubts about your order. 

If you contact Support again, have your email address, order number and case number at hand so that our team can get your info easier. 

See you around

[Clove6060]

That is great and not the norm I have read!