Sense broken

[harrietb91]

I fully charged my sense before going to sleep and then wore the sense whilst I was asleep. In the morning it had died and would not turn on. I tried charging the Fitbit again but it would not charge. I was given the Fitbit in April 2021 as a gift and this has not happened before. Please advise what can be done.

[Staysee7]

Mine died last night. It turned off for no reason and won't turn back on 

[NellyG]

Hi @harrietb91 Have you tried restarting it? If not, then give it a try.  Restart your Tracker  

If that doesn't help then contact Fitbit Support  and see if they can get it going again.

[Staysee7]

I tried resetting it, nothing happens. I contacted support. 

[harrietb91]

I tried restarting but it won't switch on at all.