Sense button activates when bending my wrist

[SenseUserTN]

Hi all

Have you noticed if the button of the sense gets activated (i.e. Voice assistant or shortcut to apps) just by pressing the watch against your wrist?

Moderator Edit: Clarified subject

[Jdsenter]

Yeah but mine brings up Fitbit pay, during an exercise on the treadmill or elliptical, who is going to buy something with their watch during an exercise? But my credit card shows up, instead of exercise app, tried buying steps or calories to burn... 

[LizzyFitbit]

@SenseUserTN Welcome on board. @Jdsenter It's good to see you again.

Thanks for the details provided and for your feedback. As you notice, your Sense's button might be unintentionally pressed when you bend your wrist or if you're doing activities that require you to move your wrist a lot. I'm sorry for this inconvenience and let me recommend wearing your watch higher on your wrist to avoid hitting the button. In case you'd also like to customize your side button shortcuts, you can see this help article and follow the instructions under "Use button shortcuts".

Hope this helps.

[lablover55]

or turn the watch around so it faces the other direction..

[SenseUserTN]

Hi thanks for the advice, but not really helpful 

[SenseUserTN]

Hi 

Thanks for your reply. Actually I followed all instructions on how to wear the fitbit during and after the training. However I am no saying that the button is gettion on skin would touch it an activate it. It actually turns on while pushing under (where the sensors are) the watch. Is that normal? I guess no, right?

I am feeling so disappointed!!

I though I was getting an upgrade from my old Charge 3 and reading all the bad reviews and also experiencing some of those on my own 😫😫😫

[LizzyFitbit]

Hi there, @SenseUserTN. Thanks for stopping by to help our friend, @lablover55.

@SenseUserTN Thanks for trying the suggestions shared in this thread. I understand how you're feeling as the button shouldn't activate when pushing the back of your Sense. I'm sorry you're having this experience and let me recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps that you've tried so far.

See you around.