Sense button doesn't work

[Wc27]

Button doesn’t work

Moderator Edit: Clarified subject

[Guy_]

Hi @Wc27 - there is a technique to using the button.

Squeeze the watch between the first finger and thumb so the fleshy part of the thumb covers the indentation.

It may take a few tries to get it to respond, but a double tap of the screen will wake the screen and a swipe right will cancel if you can't get it to work.

If it is a watch issue try doing a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it 

[Wc27]

The Company sent me a new watch.

[Guy_]

@Wc27 - thanks for the update, does it work now?