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Sense button not working and draining the battery

‎06-22-2025 15:37 - last edited on ‎06-23-2025 16:02 by Fitbit Moderator

‎06-22-2025 15:37 - last edited on ‎06-23-2025 16:02 by Fitbit Moderator

Hello. My fit bit sense button is not working and it is causing the battery to drain very quickly. Any suggestions? 

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎06-22-2025 16:21

‎06-22-2025 16:21

I have the exact same thing. Now all of a suddeb it somehow went in like a factory reset. But the cause for mine doing this is probably the bluetooth which decided to go crazy. But yeah now im trying really hard to charge the **ahem** thing but its only going downwards. I dont think i can even fix this thing from my phone cuz yeah if its bluetooth :”(

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‎06-23-2025 16:12

In response to 4479fleur

‎06-23-2025 16:12

Welcome to the community @Gwalt002 @4479fleur. 

Thank you for taking the time to share the details regarding this difficulty with your Sense. Sorry to know the situation.

I'd suggest you to try to remove the dust or dirt using gently a toothpick or swab around the pimple. If this does not improve the button's operation, you can try cleaning out the debris using compressed air. Hold the watch at arm's length and spray once to loosen any dirt or dust that may have collected around the button.
Once done, restart your Sense by following these steps: How do I restart my Fitbit device?

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