Sense button pushed down, stuck and no longer working

[Paddy58]

I pushed the button in to set my fitbit sense back to home screen, and the button is now stuck and fitbit is no longer working. This is a 7 month old unit, and is now bricked. I have tried a toothpick, a toothbrush and a can of compressed air to loosen the button, nothing has worked. Need some help, or a replacement.

[Guy_]

Hi @Paddy58 - the Sense does not have a button, it has a contact sensitive area which you cover with the fleshy part of your finger or thumb.

If you swipe the whole display to the right it will go back, like using the button.

Your device may not be faulty, the button won't respond well to finger nails or objects so try practicing by covering it, generally squeezing the watch between finger and thumb so the area is covered works well.

If necessary you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.