Sense calls

[pooshoe]

Please help as I'm getting really fed up now. My sense won't connect to my Samsung phone to receive calls. If I ring my phone the sense does nothing. If I do a test call from the settings in the App I get a communication error. I've done all the restarts reconnects turning off and on ect. I've also tried a different phone and had a replacement sense but still no joy. Has anyone else had this that could advise me. 

Many thanks

Mark

[Guy_]

Hi @pooshoe - on the phone go to Bluetooth and click on Sense Controls Gear icon and turn it on [it will only stay on briefly].

In the Fitbit App click profile photo, device photo and On-wrist calls and make sure it connects.

If it is still a problem try restarting the phone and the watch.

These are the first simple steps that should fix it.

Also visit watch Settings, Vibration & audio, scroll to Music controls & on-wrist calls and turn on and repeat the above if it is still an issue.

[pooshoe]

Tried all that but nothing all I get I'd the connection error. 

[Guy_]

@pooshoe- Probably best to contact Fitbit Support directly. They may be able to help you in more detail.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.