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Sense cannot get it to turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2021 17:29 - last edited on ‎06-29-2021 18:27 by Fitbit Moderator

‎06-28-2021 17:29 - last edited on ‎06-29-2021 18:27 by Fitbit Moderator

I have had my Sense since January. My battery died a couple of weeks ago. I have been charging it for 2 weeks and cannot get it to turn on. My mom got hers a month after me and is having the same issue.

Any advice would be super helpful! Thank you! 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎06-29-2021 01:41

‎06-29-2021 01:41

Hi

 

Check the charging pins of your Fitbit Sense for any visible dirt. Dust or any foreign material prevents the device from charging. The charging port is more vulnerable to get dirty due to dust and sweat. It is always recommended to clean the device and strap as soon as you return after a workout.

 

The above is very common on Fitbits sadly.

 

Billy

Best Answer

‎06-29-2021 03:06

‎06-29-2021 03:06

Press and keep pressing the button on the left side for about 10 seconds. with luck, you will see the Fitbit logo . release the button and let it reboot. it worked for me a few weeks ago.

 

good luck.

 

Best Answer

‎06-29-2021 18:40 - last edited on ‎06-17-2024 07:29 by Fitbit Moderator

In response to Ricardo_1964

‎06-29-2021 18:40 - last edited on ‎06-17-2024 07:29 by Fitbit Moderator

Hi @Mad.soy. Welcome to the Community Forums. @SunsetRunner and @Ricardo_1964 Thanks for stopping by to help our member.

@Mad.soy Thanks for your efforts while working in this matter. This isn't the experience that we want you or your mom to go through and I'm sorry for the inconvenience. If you've not done so, please take a look to the great suggestions shared by @SunsetRunner and @Ricardo_1964. Additionally, let me recommend this help article which describes other steps that will help you to get both watches working again. If the issue persists, don't hesitate to let me know so I can continue helping you.

See you around.

Best Answer