help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense charger is defective

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2021 07:13 - last edited on ‎12-17-2021 04:51 by Fitbit Moderator

‎12-16-2021 07:13 - last edited on ‎12-17-2021 04:51 by Fitbit Moderator

There is a pin on my Sense charger that keeps getting pressed down and as such, the Fitbit won't charge. I am getting it replaced. However, with it breaking down every 6 months or less, it's getting ridiculous. Is this a Sense flaw or a charger flaw or both? If you have been buying replacement chargers from Amazon, can you recommend one? Has it lasted over 6 months? Thanks for any feedback. 

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎12-16-2021 08:30

‎12-16-2021 08:30

Hi @LCLau - it's charger fault.

If you want a more robust one and are prepared to wait, click photo.

Author | ch, passion for improvement.

Best Answer

‎12-16-2021 09:06

In response to Guy_

‎12-16-2021 09:06

Thanks Guy. That helps a lot. Looking forward to the better charger.

Best Answer
0 Votes