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Sense chargers don't work

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‎03-29-2023 10:01 - last edited on ‎06-20-2023 09:48 by Fitbit Moderator

‎03-29-2023 10:01 - last edited on ‎06-20-2023 09:48 by Fitbit Moderator

No idea how many chargers I have bought since I got my Fitbit Sense. Every time the same problem happens, one of the pins retracts back into the charger and makes it useless. 
It’s costing a fortune just to be able to charge my device. This is totally unacceptable and Fitbit need to sort this problem out fast. 


Moderator Edit: Clarified subject

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5 REPLIES 5

‎03-29-2023 11:25

‎03-29-2023 11:25

I hope you are not spending the official fitbit store price. Get several third-party chargers for the same price from Amazon.  Probably same pin problem but not near the cost.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-29-2023 11:37

In response to JohnnyRow

‎03-29-2023 11:37

Hi, no I’ve been getting them from Amazon. Since my post I’ve tweeted Fitbit and they are sending a new charger out to me. 
Definitely need to sort this problem out. 

Best Answer

‎06-19-2023 05:59

‎06-19-2023 05:59

Just had my 6th charger break. Fed up!

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0 Votes

‎06-19-2023 06:55

In response to SunsetRunner

‎06-19-2023 06:55

When I bought my Sense I read that this was a real problem so I bought a 3rd party pack of two "Maledan Compatible with Fitbit Sense & Versa 3 Charger Replacement USB Charging Cable" for $10 in November and it has worked so far with no problem. I did make a concerted effort to let it slowly and deliberately snap into position and see that it is charging by the few second indication of the charging ring on the clock face.

I figured that this most likely is a design flaw and therefore needs to be gingerly babied when attaching the charging cable to the Sense. YMMV

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0 Votes

‎06-19-2023 09:38

In response to Killroy-TM

‎06-19-2023 09:38

Hi All, unless your watch has a tolerance defect also try this approach. Tips when using the Sense or Versa 3 charging cable 

Author | ch, passion for improvement.

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