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Sense charging cable not working

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‎06-25-2021 04:51 - last edited on ‎06-29-2021 14:09 by Fitbit Moderator

‎06-25-2021 04:51 - last edited on ‎06-29-2021 14:09 by Fitbit Moderator

Sense is barely 2 months old & it won’t charge. Magnet “locks” but won’t charge. Wiped both connection faces (on watch & charger) with a dry cloth, but will not charge.  Tried several different working outlets in my home.

 

Moderator Edit: Clarified subject

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‎06-25-2021 05:44 - last edited on ‎07-14-2024 08:26 by Fitbit Moderator

‎06-25-2021 05:44 - last edited on ‎07-14-2024 08:26 by Fitbit Moderator

This a known issue with the magnetic chargers.

Check all 4 pins are equally prominent, if not contact Fitbit support for a replacement under warranty.

Author | ch, passion for improvement.

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‎06-25-2021 05:51

‎06-25-2021 05:51

Hi, @KimR19064 , welcome to the community, I struggled with a similar problem recently when I got a warning about "slow charging" on USB sockets I knew to be good. I cleaned the back of my Sense with warm soapy water and used cotton buds with a twisting motion to ensure the 4 "pits" on the back of the Sense were clean to allow the pins on the charging cable to contact the "pits" properly. This seems to have solved the problem.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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