help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense clock face got changed by itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2022 09:44 - last edited on ‎03-29-2022 13:45 by Fitbit Moderator

‎03-28-2022 09:44 - last edited on ‎03-29-2022 13:45 by Fitbit Moderator

Today 3/28/22 I woke up to my Fitbit sense clock face different, not the one I have chosen and had for 2 years. The battery was low so I set it to charge and checked by phone to make sure things were okay. The app had an update available so I started the update which would not finish. My phone can not sync with the watch. Anyone else having this problem today?

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎03-28-2022 13:09

‎03-28-2022 13:09

Welcome to the Fitbit community.

 

I didn't have any issues this morning. Trying deleting your Sense in the Fitbit app and adding it again. You won't lose any data. The only thing that resets is the weather app to Celsius if you use Fahrenheit.

Best Answer

‎03-29-2022 14:44 - last edited on ‎04-19-2024 04:05 by Fitbit Moderator

In response to eezeepee

‎03-29-2022 14:44 - last edited on ‎04-19-2024 04:05 by Fitbit Moderator

Hi there, @eezeepee. Thanks for your help! @theatregeek Welcome to the Community.

@theatregeek Thanks for the details provided and your efforts while working on this matter. I'm sorry you're having this experience with your Sense. This is odd as the clock face shouldn't change by itself. To look into this, do you recall if both clock faces were designed by a 3rd-party developer? Because your post didn't mention, you can try changing the clock face to one from Fitbit, restarting your watch to refresh its performance and monitor its behavior in the next days.

About your other question, let me share that the battery life will depend on how frequent certain features are used. If you're regularly tracking GPS, SpO2 or Snore data, you may have to charge your watch more often. If you haven't done so, please follow the tips described in here. Additionally, if you have a Premium subscription, make sure to turn off the Snore Detect

In regards to the Fitbit app, may I know the model and OS version of your phone? Did you see an error message? In the meantime, try force stopping the Fitbit app, rebooting your phone and install the update one more time on your phone.

Lastly, do you see an error message when trying to sync? If by any chance you have multiple Bluetooth devices, I'd recommend turning them off or taking them to another room in order to prevent any interference when syncing. For more troubleshooting tips, check this help article.

Best Answer
0 Votes