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Sense clock face won't show up

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Since the latest Fitbit update I can no longer see the clock on my Sense Fitbit. Having been through all of the clock settings and more it still does not appear. I am getting very frustrated with Fitbit. I think it may be time to switch to an Apple Watch which my husband has and loves.

Moderator Edit: Clarified subject

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Hi there, @Yogibea. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. 

To better assist you, may I know if the screen is blank or it's only showing the time? In the meantime, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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The screen is blank and does not show the time. I have managed to now find a clock but it’s not my preferred clock face.

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