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Sense couldn't detect SpO2 data

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‎05-17-2021 02:31 - last edited on ‎05-18-2021 13:04 by Fitbit Moderator

‎05-17-2021 02:31 - last edited on ‎05-18-2021 13:04 by Fitbit Moderator

I received sense yesterday..sp02 function not working. It shows couldn't detect sp02...please help me

 

Moderator Edit: Clarified subject and updated label

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‎05-18-2021 13:27

‎05-18-2021 13:27

Hi @Naunidh. Welcome on board.

 

Before anything else let me explain that after setting up a Fitbit device to your account, you may need to wait a few days to receive an update which will allow you to use its features. That being said, please open the Settings app on your watch, scroll down and tap About > System Info and confirm if the version is 44.128.4.17. If that's correct, I'd recommend doing the following steps:

 

  1. Open the Fitbit app, tap your profile picture > Sense > Apps > SpO2. Make sure there isn't any pending update for this app and to have all the permissions enabled.
  2. Remove your watch from the Bluetooth settings.
  3. Force quit the Fitbit app and restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wear your tracker about 2-3 finger widths above your wrist bone and monitor its behavior in the next days.

 

Please note your watch doesn't retroactively measure your SpO2 values and you must get at least 3 hours of quality sleep so this data can be collected.

 

Hope this helps.

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