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Sense didn’t record my run

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‎03-13-2022 05:23 - last edited on ‎04-06-2022 18:59 by Fitbit Moderator

‎03-13-2022 05:23 - last edited on ‎04-06-2022 18:59 by Fitbit Moderator

Did my longest solo run this morning & it hasn’t recorded! The only thing I can think is I pressed the side to end but instead of scrolling down again to end I pressed the side again!! Would this not record?! 

My cool down walk after has recorded 

 

Moderator edit: updated subject for clarity

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‎04-06-2022 18:59

‎04-06-2022 18:59

Thank you for visiting the Fitbit Community, @Ronnie1234.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

If your exercise is paused the Watch won't let you go out from the screen until the activity is finished.

 

Whether your activity was not recorded, your data (steps, distance, etc.) should still show on your Fitbit account. If you don't see it, you can manually log an activity by following the instructions in this article in the menu "How do I manually log exercises in the Fitbit app?".

 

Have a nice day.

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