04-22-2023 09:01
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04-22-2023 09:01
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My sense battery was at 78% when I started an exercise on it, after just about 20 minutes it simply died.
20 minutes of exercise should not drain the battery like that.
Tried charging it anyways, but after several hours on charge it's still not coming back on.
Tried holding in the button 10 seconds as is usually recommended for a restart, got a slight vibration from the watch but no reaction on screen.
Screen stays pitchblack.
No possibility to sync, as the phone can't detect the Sense, since it's dead.
Any ideas what to do here?

04-22-2023 09:25
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04-22-2023 09:25
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Issue resolved after contacting Support via chat.
Even though I had tried the holding in button 10 seconds prior to caht without result, when asked to do so again during chat it worked...
Fingers crossed it keeps behaving now.
