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Sense is not tracking my data accurately

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‎04-22-2023 08:08 - last edited on ‎04-22-2023 09:15 by Fitbit Moderator

‎04-22-2023 08:08 - last edited on ‎04-22-2023 09:15 by Fitbit Moderator

I have had this watch a long time.  I am really struggling to find out what is wrong with it.  I have 32,000 steps today and it says I've only burned 500 calories.  It's because my heart rate is not registering.  I don't see anything in settings, widgets, etc to fix this.  My nerves are completely shot.  Can anyone help me

 

 

Moderator Edit: Clarified subject

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‎04-22-2023 09:18 - edited ‎12-06-2023 04:14

‎04-22-2023 09:18 - edited ‎12-06-2023 04:14

Hi there, @Doxiet. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. 

As a first approach, I'd recommend restarting your Sense by following these steps. Also, please see What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-22-2023 09:18 - edited ‎12-06-2023 04:14

‎04-22-2023 09:18 - edited ‎12-06-2023 04:14

Hi there, @Doxiet. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. 

As a first approach, I'd recommend restarting your Sense by following these steps. Also, please see What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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