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Sense disconnects daily from phone

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‎10-10-2020 17:53 - last edited on ‎10-11-2020 12:45 by Fitbit Moderator

‎10-10-2020 17:53 - last edited on ‎10-11-2020 12:45 by Fitbit Moderator

My Sense disconnects from my Android phone every night.      I have to set Sense up as a new device every day.     Sometimes that takes up to 20-30 minutes.     My phone is a Moto E4 Plus with 2 GB ram.   Could it be that my phone can't handle Sense?

 

 

Moderator Edit: Clarified subject

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‎10-11-2020 12:47

‎10-11-2020 12:47

@Lawofthewest Thanks for stopping by!

 

Let me help you with your Fitbit Sense disconnecting from your phone. I don't believe that your phone can't handle your device but I would like to know if it has enough internal memory? This could affect the Fitbit app from properly working and cause syncing issues. Still I suggest you refresh the link between your phone and your Sense by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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