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Sense display came off from the watch

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‎01-01-2023 17:16 - last edited on ‎01-02-2023 09:58 by Fitbit Moderator

‎01-01-2023 17:16 - last edited on ‎01-02-2023 09:58 by Fitbit Moderator

The display came off from the base.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-01-2023 18:43 - last edited on ‎08-07-2024 10:39 by Fitbit Moderator

‎01-01-2023 18:43 - last edited on ‎08-07-2024 10:39 by Fitbit Moderator

Hi @tessyg - as it is faulty take it back to where you bought it for a refund, if you are in the refund window. This will give you the option to buy something possibly at a cheaper price too.

Consult these forums for guidance.

If you are outside the refund window (45 days if bought direct from Fitbit, or possibly authorised dealers, or some stores provide 14 to 30 day refunds) you can get it replaced under warranty.

Author | ch, passion for improvement.

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‎01-02-2023 10:03 - last edited on ‎08-07-2024 10:38 by Fitbit Moderator

In response to Guy_

‎01-02-2023 10:03 - last edited on ‎08-07-2024 10:38 by Fitbit Moderator

Welcome on board, @tessyg. @Guy_ Thanks for stopping by to help our member.

@tessyg I've moved your post to the Sense board. Thanks for bringing this to our attention and given this situation, I've requested a case on your behalf so our Support team can provide you with further assistance. They'll get in touch with you via email, please keep an eye on your inbox.

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