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Sense display not working and continuously vibrating

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‎03-11-2021 15:52 - last edited on ‎03-13-2021 05:46 by Fitbit Moderator

‎03-11-2021 15:52 - last edited on ‎03-13-2021 05:46 by Fitbit Moderator

My fitbit sense randomly started vibrating continuously and the screen is black. The sensors on the back aren't on. I've attempted to restart as well as charge and then restart. It isn't synced to my phone anymore either.

 

 

Moderator edit: subject for clarity

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‎03-13-2021 05:45 - last edited on ‎08-16-2024 06:38 by Fitbit Moderator

‎03-13-2021 05:45 - last edited on ‎08-16-2024 06:38 by Fitbit Moderator

Hello @Tramsey30, welcome to the community forums! Thank you for the troubleshooting steps you've tried prior to posting! 

I was able to see that you have contacted our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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