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Sense does not turn on

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‎07-27-2021 18:39

‎07-27-2021 18:39

My sense has been on the charger for an entire day and it still won't turn on. I have gotten a new charger, tried different outlets and nothing works.

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2 REPLIES 2

‎07-27-2021 20:49

‎07-27-2021 20:49

Charge cables are not very reliable. Check the 4 pins are equally prominent.

 

Also check that the back of the watch is clean and the pins on the charger also so that the watch and charger make good contact.

 

When you plug the cable into the PC and attach the watch to the magnetic adapter, does the PC recognise it being connected? If so, then its is making contact.

 

If the watch is charged by chance, does pressing the button a second or two wake it?

 

As its under warranty and not working consider getting a new replacement from where you bought it.

 

You can also contact Fitbit Support directly. They may be able to help you with a replacement but it may not be a new one..

 

Author | ch, passion for improvement.

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‎07-29-2021 10:04 - last edited on ‎02-13-2024 09:06 by Fitbit Moderator

In response to Guy_

‎07-29-2021 10:04 - last edited on ‎02-13-2024 09:06 by Fitbit Moderator

Hi @AZARIA. Welcome on board. @Guy_ Thanks for great suggestions.

@AZARIA I'm sorry your Sense isn't turning on and thanks for the steps tried prior to posting. If you haven't done so, please give a try to the tips shared above, as well as the ones described in this help article. If by any chance the issue still persists, I'd also recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Click the link shared by @Guy_ to get connected with them via chat or phone.

Hope this helps.

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