Sense screen is black and won't respond

[HappilyMe]

I have babied this watch from day one and THIS is the thanks I get.

I posted back on June 25th about the screen coming away from the body and how disappointed I was in the quality of the watch in exchange for the money spent. The last correspondence from Support was July 3rd asking for proof that the screen was INDEED coming off the body. I have YET to hear back from anyone. BTW, the screen issue is WORSE. It's about 80% off the body now. 

This morning I took it off and put it on the charger before my shower as is my custom, only to find the screen black. Perplexed, I pressed the reset button only to see the screen flash white and go back to black. I took several pictures and even recorded the video of it happening so I wouldn't be accused of making it up. 

I, like many people bought this as my first smartwatch to help me be more proactive about my health and all the features it proclaimed to possess. I'm extremely disappointed in this Jack-of-all-trades/Master-of-none watch I paid full price for. I would like a NEW replacement watch, NOT a refurbished one. Or better yet...I'll just say goodbye to the Fitbit franchise until it gets it act together.

Moderator Edit: Clarified subject

[lablover55]

Have you contacted support about this morning?

[HappilyMe]

I tried by chat as I wanted to keep documented records but conveniently it wasn't working. Even if I WOULD reach out to them, ain't really gonna do any good. They haven't even got back to me about the FIRST instance.

[SunsetRunner]

Try twitter you can post pictures and screenshot the replies , plus you have a record of the replies.

[HappilyMe]

Sorry for the late reply. I don't use social media to reach out to them that way. I usually chat because I can keep records. But for the last few days, the chat seemed to be out of order (At least for ME anyway)

[LizzyFitbit]

Hi @HappilyMe. Thanks for participating in the forums. @lablover55 and @SunsetRunner Thanks for stopping by to help our member.

@HappilyMe Thanks for sharing detailed information about your Sense and your interaction with our Support team. I understand where you're coming about this situation and  apologize for the inconvenience experienced, as well as the delay in their response. Every feedback shared in the forums never goes unnoticed as it helps us to evaluate our procedures and improve our services, rest assured your comments won't be taken for granted.

Because you already have a case created, I've forwarded all your posts so they can review your details and provide you with further assistance. You'll receive an email from them shortly,  please follow up with your email case should you have any further questions.

See you around.

[HappilyMe]

While I am grateful for the eventual response from the Support Team,

I do NOT appreciate that the title was changed. Who did that and why? It seems to me that I am being censored for my experience and I don't like that AT ALL.

[LizzyFitbit]

Hi @HappilyMe. It's good to see you again.

I'm glad you've received a response from our team and thanks for keeping me posted. In regards to your other question, let me explain that the title of a thread can be changed by a Community moderator to better reflect your inquiry, and so other Community members can stop by and help you out. I understand your point of view and your feedback won't go unnoticed as it'll help us to improve the Fitbit experience.

See you around.