Sense doesn't find Sony Bluetooth earphones

[supriyarai6]

I bought Fitbit Sense recently and one of the prominent issues I am facing is being unable to connect to my Bluetooth earphones. I have Sony WF-1000XM3 Bluetooth earphones and my mobile android version is 10. I already chatted with customer support and tried every possible steps guided but none worked. Along with this issue I am also disappointed that as promised by the customer support team that the will get back on this issue with me , they have not yet ! Kindly help.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @supriyarai6. Welcome to the Community Forums.

I'm glad you got the Sense and thanks for letting me know that it's not connecting with your Sony Bluetooth earphones. Also for the troubleshooting steps tried with our Support team. I understand where you're coming from about your new watch not connecting correctly and I'm sorry that you're going through this situation. Because you already have a case, I've got in touch with our team and forwarded your comments so they can look into this and get back to you soon. While their reply might be delayed due to the current events affecting our operations, be sure that your case is in good hands.

[supriyarai6]

Hi Team,

Any update as I have not heard back yet.

[LizzyFitbit]

Hi @supriyarai6. Welcome back.

Thanks for keeping me posted and I'm sorry for the delay in our team's response. I've got in touch with them and forwarded your post so they can look into your case and get you back on track. While their reply might be delayed due to the current events affecting our operations, be sure that your case is in good hands and you'll receive a reply from you soon.

See you around.

[Julyavdoorn]

I have exactly the same problem with the sense and my  WF-1000XM3.... Is there already a solution?

[Julyavdoorn]

I found the solution!

Follow these steps:

1. Put the earphones in your ears

2. Press both buttons on the earphones at the same time for about 7 seconds

3. Then you should hear "bluetooth pairing"

and then your fitbit will see your sony device while searching for Bluetooth connections 🙂 goodluck! 

[LizzyFitbit]

Hi @Julyavdoorn. Welcome. It's good that the community is growing!

That's great news. I'm glad that you were able to connect your earphones to your Sense and thanks for sharing the steps that worked for you. I'm sure other members experiencing similar issues will find your post very helpful. By the way, let me invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Hope to see you around more often! 😊