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Sense experiences syncing issues with my iPhone 12

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‎06-22-2021 10:58 - last edited on ‎06-26-2021 06:18 by Fitbit Moderator

‎06-22-2021 10:58 - last edited on ‎06-26-2021 06:18 by Fitbit Moderator

Over the last month I have had to uninstall and reinstall my sense because it loses connection to my I phone 12.

I have never had this issue before with my past fit bits.

What is the answer ro fix to this issue? . 

 

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-22-2021 15:39

‎06-22-2021 15:39

Hello @JCLJ 

Have you tried restarting your Fitbit Sense by holding the side button until the logo appears?

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‎06-26-2021 06:26

In response to wbadry

‎06-26-2021 06:26

Hello @JCLJ. Welcome to the community forums. @wbadry Nice to see you around and thanks for your input. 

 

@JCLJ Thank you for the detailed information and for the troubleshooting steps you've followed prior to posting. At this time, I'd like to let you know that it could be related to a syncing inconvenience between your Sense and your iPhone 12. 

 

On a side note, a new update to the Fitbit App was released recently and this has fixed some bugs and made stability improvements. If you already updated the Fitbit App and the issue persists, I'd recommend following some troubleshooting steps from this help article: Why won't my Fitbit device sync?.

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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