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Sense tracking too many floors

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‎06-24-2021 07:44 - last edited on ‎06-26-2021 06:05 by Fitbit Moderator

‎06-24-2021 07:44 - last edited on ‎06-26-2021 06:05 by Fitbit Moderator

My sense has been off on tracking. Today I have claimed 4 floors and it tells me I did 11.

 

Saturday I never left my apartment and it said I did 95 floors

 

 

 

Moderator edit: subject for clarity

 

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2 REPLIES 2

‎06-24-2021 08:04

‎06-24-2021 08:04

Its a known issue.

Author | ch, passion for improvement.

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‎06-26-2021 06:13 - last edited on ‎07-14-2024 08:29 by Fitbit Moderator

In response to Guy_

‎06-26-2021 06:13 - last edited on ‎07-14-2024 08:29 by Fitbit Moderator

Hello @Bradyb0y121. Welcome to the community forums. @Guy_ Nice to see you around and thanks for your input. 

@Bradyb0y121 Thank you for the detailed information. At this time, I'd like to let you know that your Sense uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. For more information about the accuracy of the Fitbit devices, please see here. 

Adding to Guy_'s post, I'd like to let you know that we're aware of the inconvenience and thank you very much for taking the time to report this. I hope a resolution can be found soon and for more information, I recommend visiting this thread. Thanks for your patience. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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