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Sense experiencing issues

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‎03-02-2021 21:41 - last edited on ‎03-04-2021 10:51 by Fitbit Moderator

‎03-02-2021 21:41 - last edited on ‎03-04-2021 10:51 by Fitbit Moderator

I am starting to get extremely frustrated for the amount of money spent on this. They are as follows:

1. The sleep tracking worked great for me for the first few weeks, now all I get are inaccurate sleep times with no scores. 

2. The sense keeps alerting me of a slow charge when literally nothing has changed (standard charging cord, usb block, and outlet)

3. I could not get the ecg scan to work and support was useless for me. I did end up getting it to work after some reboots. 

4. Heart rate is all over the place and inconsistent. When I am working out, hard to get above certain thresholds. Yet, when I am just relaxing at home I could score double heart zone points.

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎03-03-2021 08:20

‎03-03-2021 08:20

I get the same thing says slow charge but it is doing a fast charge  so banking its a bug to fix in a update at some point. In truth I dont care as it still charges fast annoying yes but I am just happy it still fast charges. The ECG scan I got going last night semi pain but at least it works now as every review in my area said it does not work when it does.  My fitbit app had a nervous breakdown as soon as I added this watch yesterday and will crash to desktop / closes app if I try to do into settings on my iPad. If your having issues maybe see this topic more so if your on a iPad or iPhone...  https://community.fitbit.com/t5/iOS-App/Fitbit-app-crashes-with-new-app-update-3-39-when-using-an-iP...

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