Sense found but setup aborts

[JK11]

Have had my Sense for over 6 months, daily syncs working fine up to the last couple of days, now not updating/syncing. Tried all approachs (rebooting iphone, shutdown sense, turn off on bluetooth) no luck.

Removed device under account and tried to reinstall, message shows that Sense found (and connecting) but then it hangs, and I get a message saying theres a problem, to abort or retry. Have retied several times no luck, then aborted and started again, same result.

Help please!

[Guy_]

Hi @JK11  - it might help to logout of the Fitbit App and restart the phone and the watch. How do I restart my Fitbit device? 

Then try again.

[DoggoneWow]

I was able to sync after going to “clear user data” in the Fitbit device settings and then starting setup from scratch. (Forgetting the device on the phone Bluetooth settings, restarting the Fitbit, restarting the phone, deleting the Ftitbit app and reinstalling it, adding a new device in the app)

[DoggoneWow]

Yes, you’ll lose your most recent device data, but it should clear whatever the buggy error is that is preventing you from getting past the “enter this 4 digit code” screen without an “abort” error message.

[FidelisV]

Hi , I am having same issues. Did u get yours resolved? If u did can u tell me what you did

[Guy_]

Hi @FidelisV - the answers may be found in the posts before yours and if not providing more precise details of your issue, what you have tried, might get you better assistance.