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Sense has a black screen

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‎05-16-2021 10:46 - last edited on ‎05-21-2021 13:16 by Fitbit Moderator

‎05-16-2021 10:46 - last edited on ‎05-21-2021 13:16 by Fitbit Moderator

I’ve had my sense since Christmas and the last couple of weeks to a month it’s not syncing and today my sense is giving me a black screen for my skin face. What the heck is going on?! 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎05-16-2021 12:19

‎05-16-2021 12:19

Can you do a factory reset?

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0 Votes

‎05-16-2021 16:06

In response to lablover55

‎05-16-2021 16:06

I’m not able to because my screen on my Fitbit won’t do anything. 

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‎05-21-2021 13:37 - last edited on ‎05-19-2024 04:39 by Fitbit Moderator

In response to jenneeyaaj

‎05-21-2021 13:37 - last edited on ‎05-19-2024 04:39 by Fitbit Moderator

Hi @jenneeyaaj. Welcome to the forums. @lablover55 Thanks for stopping by to help our friend.

@jenneeyaaj Thanks for bringing this to our attention. I'm sorry you're going through this experience and just to confirm, is the green light on the back of your Sense blinking? It not, I'd recommend the following steps to troubleshoot your watch:

  1. Clean the gold contacts on your watch and charging cable to make sure there isn't debris or dust.
  2. Check the alignment and try reconnecting your Sense to the charging cable. Make sure to use the charging cable that came with your watch.
  3. Try a different USB port or a UL-certified wall charger.
  4. Restart your watch to refresh its performance.
  5. Leave your watch plugged in to the charging cable for at least 30 minutes to see if it responds.
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‎05-22-2021 01:52

‎05-22-2021 01:52

@jenneeyaaj 

Just had this issue earlier today scared me good.

 

Can you feel the watch vibrate when you hold down the button at all any time you press it? If so then I believe you can fix it and recover from this Hold the side button and keep holding it until it turns back on took about 30-35 seconds for me. This is called a soft reboot normally takes 10-15 seconds to do it but for what ever reason it took 30ish seconds when my watch turned black and refused to work. I hope this fix's your issue.

Best Answer

‎05-22-2021 03:53

In response to Converse

‎05-22-2021 03:53

Many thanks! I had the same issue and your suggestion that the restart takes so much longer helped!

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‎05-23-2021 13:01 - last edited on ‎05-19-2024 04:39 by Fitbit Moderator

In response to ReaK

‎05-23-2021 13:01 - last edited on ‎05-19-2024 04:39 by Fitbit Moderator

Hi @ReaK. Welcome on board. @Converse Thanks for stopping by and sharing the steps that worked for you.

@ReaK That's great news! I'm glad the steps shared in this thread helped you and I hope you continue enjoying the experience with your Sense. If you haven't done so, let me invite you to check our Health & Wellness board where you can make new friends, share your story, and find great tips and encouragement from other members.

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