Sense has developed vertical lines on the screen

[deanjane]

Hi I have 2 vertical white bright lines running down left side of my Sense. One slightly wider than the other

I would appreciate a fix

Thanks

Dean

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @deanjane. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that the screen of your Sense has developed vertical lines. I will do my best to help you with this. 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[deanjane]

Hi none of this worked
Even tried factory reset

[MarreFitbit]

@deanjane  I'm sorry to hear that the issue persists. Since you tried the steps I recommended here and they didnt work, you have a Sense and report experiencing a corrupted screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[deanjane]

Sorry for delay

For some reason I didn't get your reply. 

I have done as you asked and filled in the form. What will happen next and when? 

Thanks for your help

Dean

[deanjane]

Also this post is coming up as answered. It had not been answered how do i change this. I do need help

[deanjane]

I have heard from fitbit over a week ago about this issue but nothing since.
This is very poor customer service
Dean Powley