Sense has not synced since 10/9/23

[GwenD]

I am not sure when the last update to my Sense Fitbit occurred, but my watch has not synced since 10/9/23. I have tried to pair to Bluetooth, turning watch off and on and the situation has not improved. What do I need to do?

[AndreaFitbit]

Welcome to the Fitbit Community, @GwenD. I'm sorry to hear that your Fitbit Sense hasn't synced and thank you for mentioning all the steps you have followed in order to correct this.

Please check help article: Why won't my Fitbit device sync?

[GwenD · Accepted solution]

Andrea, I have tried several solutions from the Help articles. I believe what finally worked was to restart my Fitbit Sense and then restart my Samsung Galaxy Z Flip4 phone. The Sense then synced. Thanks for offering the articles.

[AndreaFitbit]

Thanks for getting back to us and for letting me know that you were able to sync your Sense after restarting it and your phone @GwenD. You're very welcome. 

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!