Sense heart rate sensor not working

[Rach77]

I have only had my sense for a little over 3 months and the heart rate sensor has stopped working. I contacted fitbit support and they told me to factory reset the sense which I have now done twice and it still doesn't work. 

I have been told to wait for someone to contact me regarding this. It feels like it will take an age to sort out. I'm so disappointed. Also over the course of today the step data goes down each time I sync the sense to the app. Something is very wrong with my sense. I thought that fitbit would just replace it under the 2 year warranty but I have to wait for someone to tell me what they are going to do. I really hope it won't take too long to resolve. Starting to regret buying it now.

[Rach77]

Its so strange



Sent from my Galaxy

[AlethaH]

I tried charging my face but the heart rate still isn’t working. I even reset the watch and it’s still not working. 🥹

[Vynie]

Same here. I've been using sense for almost a year now without any issue. But out of sudden the blinking sensor is no longer working and never read my heart rate anymore. Tried resetting from phone and fitbit watch itself but still not working. Anyone can please?

[Vynie]

Hi there, could you please help on my fitbit sense where my blinking sensor no longer work. Even tried resetting my watch and uninstall app from phone. Did all the installation setup from beginning, changed clock face but the heart rate sensor still not working. Anyway I can reboot it? 

[Grannyglow]

Hello, I am beyond frustrated. I have a sense since April 2022, about a month after it went out. They sent me a replacement, about another month the charger went out. They sent me a replacement. The end of Sept it went out again. Sent replacement, sensor lights did't light up took until now to get replacement, guess what? No sensor lights.

Help