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Sense - inaccurate step tracking

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‎03-22-2021 08:20 - last edited on ‎03-24-2021 18:30 by

‎03-22-2021 08:20 - last edited on ‎03-24-2021 18:30 by

This is super frustrating. I KNOW my sense isn't tracking my steps properly.

 

Woke up, went downstairs, sat down =460 steps? Nah.

 

Haven't moved from my spot in an hour and suddenly I'm at 535 steps? NAH.

 

What is going on? What's the point of a step tracker if it doesn't accurately track steps?

 

I did read some other threads and turned off aerobic/ellipticsl/sport under Exercise section.

 

I wear my sense on my non-dominant wrist which I think is more sensitive. But I set it as dominant to be less sensitive too. Doesn't help.

 

Is there some other setting I need to change? 

 

 

Moderator edit: subject for clarity 

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‎03-24-2021 18:30

‎03-24-2021 18:30

Welcome to the Fitbit Community, @CØR.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts to resolve this. I noticed that you already have a case with our Support team. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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